Question 1

Do you offer a phone consultation?

Accepted Answer

Yes! Usually the first time we speak with a potential client, it is for a free 15-20 minute consultation. This gives you time to ask questions about the counseling process, what to expect, and for us to get a feel for one another.

Question 2

What's your availability like?

Accepted Answer

We have availability during the day, afternoon, and into the evening. Please call to see if we have any openings that fit your schedule.

Question 3

I see you accept Aetna and Blue Cross Blue Shield insurance. How do payments work?

Accepted Answer

We are in-network with Aetna and BCBS and out-of-network for all other insurance plans. If you are covered by Aetna or BCBS then you would be responsible for your copay and your insurance will cover the rest. If you are covered by another insurance provider then we will prepare an invoice or a “superbill” for you. The superbill can then be submitted to your insurance provider and the claims and payments made out-of-pocket will go to your out-of-network deductible and you may get reimbursed. This will occur with upfront payments at an out-of-pocket rate.
 
We also accept self-pay clients, and do offer a few slots for clients who request a sliding scale fee.

Question 4

What happens at our first appointment?

Accepted Answer

We will review paperwork including informed consent and my professional disclosure statement. The therapist will thoroughly explain the counseling relationship, and let you know what you can expect from them. We will then begin to develop rapport as we review your history, your presenting issue, and prioritize what you would like to address in therapy.

Question 5

What if I am uninsured or cannot afford your hourly rate?

Accepted Answer

If you are covered by any insurance provider other than Aetna or BCBS then we will prepare an invoice or a “superbill” for you, so that you can submit the claims to your insurance provider and get reimbursed. This will occur with upfront payments at an out-of-pocket rate.
 
We also keep a select few sliding scale slots open for clients who are under financial strain. Please be sure to discuss this with us for more information.
 
In addition to the options above, individuals can search for nonprofit agencies and providers who offer services at either reduced rates or free of charge at: www.opencounseling.com/north-carolina/raleigh.

You have the right to access information regarding your estimated out-of-pocket responsibility, when you pay the out-of-pocket rate. Please see the CMS government's explanation of the "Good Faith Estimate".

gracefully balanced

COUNSELING

Frequently Asked Questions

Centrally located, Raleigh-Durham area therapist: availability, rates, and what to expect.

Do you offer a phone consultation?

What's your availability like?

I see you accept Aetna and Blue Cross Blue Shield insurance. How do payments work?

What happens at our first appointment?

What if I am uninsured or cannot afford your hourly rate?